Course curriculum

  • 1

    1. YES PRACTICE

    • The YES Practice Facilitator Training Guide

    • The YES Practice Team Training Worksheet

    • The YES Practice Video
  • 2

    2. ORIENTING COMMENTS

    • Orienting Comments Facilitator Training Guide

    • Orienting Comments Team Training Worksheet

    • Orienting Comments Video
  • 3

    3. BRIEF: FINANCIAL ARRANGEMENTS

    • BRIEF: Treatment Acceptance Facilitator Training Guide

    • BRIEF: Treatment Acceptance Team Training Worksheet

    • BRIEF: Treatment Acceptance Video
  • 4

    4. WATCH YOUR LANGUAGE: LIMITING, TRIGGER & TECHNICAL TERMS

    • Watch Your Language Facilitator Training Guide

    • Watch Your Language Team Training Worksheet

    • Watch Your Language Video
  • 5

    5. EARLY, LATER & LAST RELATIONSHIP LINKS

    • Early, Later & Last Relationship Links Facilitator Training Guide

    • Early, Later & Last Relationship Links Team Training Worksheet

    • Early, Later & Last Relationship Links Video
  • 6

    6. CANCELLATION PREVENTION & CANCELLATION FIRST AID

    • Cancellation Prevention & Cancellation First Aid Team Training Worksheet

    • Cancellation Prevention & Cancellation First Aid Team Training Video
  • 7

    7. ASK VS. TELL

    • Ask vs. Tell Team Training Worksheet

    • Ask Vs. Tell Video
  • 8

    8. CONVERSION EXAM: UNSCHEDULED TREATMENT

    • Conversion Exam: Unscheduled Treatment Facilitator Training Guide

    • Conversion Exam: Unscheduled Treatment Team Training Worksheet
  • 9

    9. URGENCY FORMULA

    • URGency Formula Facilitator Training Guide

    • URGency Formula Team Training Worksheet

    • URGency Formula Video
  • 10

    10. EMOTIONAL EXAM: WHAT MATTERS MOST

    • Emotional Exam Team Training Worksheet

    • Emotional Exam Video
  • 11

    11. WORD PICTURES

    • Word Pictures: Story Telling Team Training Worksheet

    • Word Pictures: Story Telling Video