Course curriculum

  • 1

    TEAM TRAINING RESOURCES

    • Download and Print ONE Copy (for each LEADER only)of: Phone Flow Formula Leadership Guide

    • 1. Download and Print Enough Copies for Each Team Member: B.E. R.E.A.L. Activity Playbook
  • 2

    PHONE FLOW FORMULA: B.E. R.E.A.L. OVERVIEW

    • B.E. R.E.A.L. Overview

    • B.E. R.E.A.L. Activity Instructions
  • 3

    B. BEGIN WITH AN AN AUTHENTIC GREETING

    • B. Begin with an Authentic Greeting

    • B. Examples
  • 4

    E. EXPLORE THE PRIMARY INTEREST, PRIMARY CONCERN & EMOTIONAL MOTIVATION

    • E. Explore the Primary Interest, Primary Concern and Emotional Motivation

    • E. Examples
  • 5

    R. REVEAL VALUE

    • R. Reveal Value

    • R. Examples
  • 6

    E. ESTABLISH A CONFIDENT SCHEDULING PATH

    • E. Establish a Confident Scheduling Path

    • E. Examples
  • 7

    A. ADDRESS OBJECTIONS & CONCERNS WITH EMPATHY

    • A. Address Objections and Concerns with Empathy

    • A. Examples
  • 8

    L. LEAVE WITH AUTHENTIC, PERSONALIZED GOODBYE

    • L. Leave with Authentic, Personalized Goodbye

    • L. Examples
  • 9

    PRACTICE MAKES PROGRESS!

    • B.E. R.E.A.L. Role Play Activity Instructions